1. How do I book a tour?
You can book a tour through our website, by calling our customer service team, or by visiting our office. A deposit is required to confirm your booking.

2. What payment methods do you accept?
We accept payments via credit card, bank transfer, and other approved payment methods. Full payment must be made before departure.

3. What is your cancellation policy?
Cancellations must be made in writing. Refunds vary based on the cancellation period:

• More than 30 days before departure: Full refund minus deposit.

• 15-30 days before departure: 50% refund.

• Less than 15 days before departure: No refund.

4. Do I need travel insurance?
Yes, we strongly recommend purchasing travel insurance to cover medical emergencies, cancellations, and lost baggage.

5. What documents do I need for my trip?
You will need a valid passport, visa (if required), and any necessary vaccinations. Please check with your local embassy for specific entry requirements.

6. Do you offer customised tours?
Yes, we can tailor tours based on your preferences, budget, and schedule.

7. Are flights included in the tour packages?
Unless specified, flights are not included. We can assist in booking flights upon request.

8. What is included in the tour package?
Most packages include accommodation, meals, transport, guided tours, and park entry fees. Details vary per tour, so please check the itinerary.

9. What should I pack for my trip?
Packing lists depend on the destination. We recommend comfortable clothing, travel documents, personal medication, sunscreen, and insect repellent.

10. How do I contact customer support?
You can reach us via email, phone, or our website contact form.
Email: info@exploreafricatoursandtravel.ug
Phone: 0779034636