Effective Date: 01/03/2025

1. Payment Policy

• A deposit of 60% is required at the time of booking to secure your reservation.

• Full payment must be made at least 4 days before the departure date.

• We accept payments via credit card, bank transfer, and other approved methods.

• All payments must be made in the specified currency as per the invoice.

• Failure to complete payment within the stipulated time may result in the cancellation of the booking.

2. Cancellation Policy

• All cancellations must be made in writing via email to bookings@exploreafricatoursandtravel.ug.

• Cancellation fees apply based on the notice period before departure:

  • More than 30 days before departure: Full refund minus deposit.

  • 15-30 days before departure: 50% refund.

  • Less than 15 days before departure: No refund.

• No refunds will be provided for no-shows or unused services.

• In case of force majeure events (e.g., natural disasters, political instability), we will assess rescheduling or partial refunds on a case-by-case basis.

3. Changes and Amendments

• Changes to bookings are subject to availability and may incur additional charges.

• Any amendments must be requested in writing at least 4 days before departure.

4. Refund Policy

• Approved refunds will be processed within 4 business days.

• Refunds will be issued via the original payment method unless otherwise agreed.

• Transaction fees and currency conversion differences may apply.

5. Travel Insurance

• We strongly recommend that all travellers purchase comprehensive travel insurance to cover cancellations, medical emergencies, and lost baggage.

6. Contact Us
For any payment or cancellation inquiries, please contact us at:

Explore Africa Tours and Travel
Email: info@exploreafricatoursandtravel.ug
Phone: 0779034636